Our Team

Registered Manager Qualifications & Professional Background – Karen Owen

Adult Nursing (BNhons) 2009

Level 4 NVQ Leadership & Management

Level 3 BTEC Advanced Certificate People Handling Skills

Level 3 Award in Training Skills and Practice

The Registered Manager is also employed as a Bank Nurse in an Elderly Mental Health Nursing Home. She has worked in the health sector for 30 years and has been a Qualified Nurse for 8 years.

She has worked with older people with mental health illnesses and older people with psychical health illnesses. She is also experienced in supporting people with learning disabilities and physical disabilities, and supporting their families and carers.

She is a member of the Back Exchange Group. She is also registered on the Nursing and Midwifery Council register and maintains this registration by revalidating as required.

Karen Owen, and Robin Owen (Responsible Individual) are the founders of Coastal Homecare Ltd. Over the last 9 years Social Care in the community has developed and evolved. Karen is committed to providing a high quality service, and has ensured Coastal

Homecare Ltd.’s success by keeping her knowledge up to date and has established effective working relationships with the wider service providers in all contexts.

 

Training Coordinator/Manager Qualifications & Professional Background – Joanne Davies

Mental Health Nursing (BNhons) 2006

Is employed as an Adult Community Psychiatric Nurse in BCUHB (since 2017)

Approved Student Nurse Mentor (within BCUHB in current role)

Has worked in the Forensic Mental Health division for nearly 4 years.

Has worked in the private nursing home sector for elderly mental and physical health for 10 years.

Registered on the Nursing and Midwifery Register and maintains this registration by revalidating as necessary.

Joanne is currently completing Level 5 NVQ in Leadership and Management specifically to deliver and develop the training provision, monitoring, implementation and quality at Coastal Homecare Ltd.

 

Team Manager Qualifications & Professional Background – Sian Price

Level 5 NVQ Leadership and Management

Has been employed at Coastal Homecare Ltd. for 5 years. During this time Sian has implemented many changes and supervised staff who are learning. Sian is dynamic and committed to team work and organisation.

Manages a team of 24 staff alongside the Registered Manager and the Responsible Individual.

 

Team Leader Qualifications & Professional Background – Kirsty Williams

Level 2 NVQ and is working towards Level 3

Has worked at Coastal Homecare Ltd. for 7 years. During this time Kirsty has developed and maintains competency in her role.

 

Home Carer Qualifications –

8 carers have completed NVQ Level 2

6 carers are working towards NVQ Level 2

1 carer is working towards Team Leader Level 2 QCF in adjacent with NVQ Level 2

3 carers working toward NVQ/QCF Level 3

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Our Training

Domiciliary care workers will undertake initial induction training, to introduce them to the organisation, its philosophy of care, aims and objectives, policies and procedures. All carers within 6 months of commencing employment are required to register for their NVQ/QCF in Care, which should be completed within 6 months.

Domiciliary care workers are also trained in –

Infection Control… COSHH… Policies & Procedures… Personal Care… Skin Integrity… Pressure Ulcer Stages… Blister Pack Medication… End of Life Care… Moving & Handling Passport… Catheter Care… Confidentiality… Managing Challenging Behaviour… Dementia Care… Caring for people with Parkinson’s Disease… Depression… Anxiety… Bipolar Affective Disorder… Schizophrenia type illnesses… Self-Harming Behaviour… Personality Disorders… Post Traumatic Stress Disorder… Mental Health Crisis Management… Monitoring Mental State… Monitoring Mood… Social Withdrawal… CPR & AED… What is key legislation?… What are my responsibilities?… What should I do if I suspect I have made a mistake?… How can we assess behaviour and manage behaviours?… Effective Communication & Special Communication Needs… Emergency First Aid… Safeguarding Vulnerable Adults (SOVA)… Health & Safety… Choking… Stroke Awareness… Principles of Person Centred Care… Dignity… Equality & Diversity… Food Hygiene & Food Safety… Food Hygiene Level 2… Personal Care… Eye Care… Fire Safety… Documentation & Record Keeping… Risk Assessment… Mental Capacity Act… Epilepsy Awareness… Diabetes Awareness… Discrimination… Rights & Equal Opportunities… Death & Dying & Bereavement… Infection Control… Alcohol Awareness… and Complex Learning Disability – Principles.

Training is sourced externally via Social Services and in-house. Our Training Coordinator/Manager sources resources, develops training, monitors learning and measures the quality of training.

Our Training Coordinator/Manager will provide training on a 1-1 basis for specific subjects as and when needed.

All mandatory training has been developed from information obtained from Social Care Wales.

 

Supervisions

Our supervision process supports learning and enables staff to evaluate their practice and knowledge. Staff are supported to improve their development and are also supported to reflect on practice and situations.

The aim of supervision at Coastal Homecare Ltd. is to maintain a high quality service.

Our framework involves –

• Ensuring all staff are fully aware of their role and responsibility in accordance with legislative and organisational requirements.
• Ensuring the quality of care our citizens receive is reviewed in order to provide them with positive and sustainable outcomes and person centred care.
• Provide staff with the opportunity to understand and manage their feelings and responses to our citizen’s behaviours.
• Recognise good practice and any personal achievements.
• Be confidential, subject to the safety of citizens or staff whistleblowing.
• Be a continuous process.
• Be structured and goal focused.
• Be a two-way process.
• Focus on individual needs and development.
• Be motivating.
• Promote professional development.
• Promote learning.
• Encourage staff to be open and positive.
• Encourage staff to discuss ideas they have that may improve our service provision.

Supervisions are conducted every three months by someone at management level.

Appraisals are conducted every year by someone at management level.

Coastal Homecare Ltd. has an ‘open door’ office policy for all staff to access support as needed.

 

Staff Training Program

We implement a six-month training program. Within this the employee completes the Social Care Induction Framework for Wales.

Training is monitored by the Training Coordinator using a Matrix. This matrix tracks training skill levels and requirement of frequency and competency levels.

Mandatory staff training, and area specific training will be facilitated at Coastal Homecare Ltd. head office in the Training Room/Board Room using the facilities based in this location.

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Staff Recruitment – Recruitment and Selection Policy

Coastal Homecare Ltd. are responsible for making sure that the care we provide meets the Welsh Government Standards of quality and safety. We are also registered with Care Inspectorate Wales (CIW).

Citizens who use Coastal Homecare Ltd. services can be assured that the staff employed by Coastal Homecare Ltd. ensure they are:

Safe in their health and their welfare needs are met by staff who are fit, appropriately qualified and are able to do their job.

Coastal Homecare Ltd. –

• Have effective recruitment and selection procedures to follow.
• Complete Enhanced Disclosure and Barring Service checks (DBS) for all employees.
• Ensure that staff are aware they are required to be registered with the relevant professional regulator or professional body (Social Care Wales), and Coastal Homecare Ltd. will ensure that they are allowed to work by that body.
• Refer staff who are no longer fit to work in adult social care, and meet the requirement for referral to the appropriate bodies.

Coastal Homecare Ltd. ensures that candidates that are successful at interview are suitable, dynamic and keen to learn about the evolving sector, and that all applicants receive fair and equitable treatment.

Job Posting

Coastal Homecare Ltd. provide employees the opportunity to indicate if they wish to advance within Coastal Homecare Ltd. according to their skills and experience. In general, notices of all regular, full and part time job openings will be advertised.

Personnel Selection

Applicants receive an application form, a person specification and a job description. Applicants are required to complete all forms.

Equal Opportunities

Coastal Homecare Ltd. review all applicants. Brief details of every application will be recorded and the reason for inviting applicants for interview or declining applicants for interview recorded.

References

Offers of employment are made on condition that satisfactory references are obtained in respect of the applicant. A reference is required from their current employer or their most recent employer. If the references are unsatisfactory the offer of employment may be withdrawn.

Job Interviews

Job interviews provide Coastal Homecare Ltd. to get the information we require about applicants to decide the most suitable applicant. All interviews are conducted in conditions which are favourable to interviewees giving their best.

Protection of Vulnerable Adults

It is compulsory that all employees have an enhanced DBS check before starting employment.

Offers of Employment

Terms of appointment and employment between Coastal Homecare Ltd. and its employees are confirmed in writing.

Training

Managers who are qualified to Level 5 in Leadership and Management conduct interviews and are aware of all aspects of employment law relating to recruitment.